Frequently Asked Questions

 
 
 

How do I return an item?

Please get in touch and we’ll see how we can help. Sometimes we’ll be able to solve the problem over the phone, whilst on other occasions we might ask you to send us a photo of the item. Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty. Please contact us and we will try to solve the problem.

Do you deliver outside of the United Kingdom?

Unfortunately, we do not offer a delivery service outside of the UK at present.

I’m after a particular design for my personalisation which I can’t find within your choices offered?

Please get in touch and we’ll see how we can help.  We are constantly adding new designs and we’ll do our best to help.

I’ve chosen my design for the personalised label, but I was wondering if I could have it in a different colour?

Please get in touch and we’ll see how we can help.  We use a variety of colours in our designs and we’ll do our best to help.